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Chalk2Cheese, a Personality Development and enhancing soft skills Academy is more like a Grooming school. It helps you to become the best version of yourself.


Never underestimate the importance of soft skills in helping you to navigate challenges in life. Communication skills are one of the most essential soft skills, coming in handy throughout all areas of life, including relationships, your career and negotiations.

“Talk”, more formally known as, “interpersonal communication” is one of the most valuable and necessary skill sets to have in the modern world of business.

Before we give an interpersonal communication definition and how to improve communication, we should first ask “what does interpersonal mean? Simply put, “interpersonal” is most frequently defined as something “between people”. In this case, it is effective communication but it is more than mere talk.

It is a potent and vital force that is not just all about words. It is an array of cues that come from the voice, body language, facial expressions and gestures of those in communication.

Effective interpersonal communication is the bedrock upon which interpersonal relationship in business are built. Effective communication is the catalyst for action. When it is done right, it can truly turn ideas into action.

Even if you have not heard of interpersonal communication, you do it every day without necessarily thinking about it. Essentially, it is the process of people exchanging ideas, information, feelings and intent through messages and signals.

Interpersonal communication consists of any exchanges between people, this can be face-to-face but can also exist online or over the phone. The messages people get across to each other can be verbal or non verbal. We communicate not only through what we say but also through things like body language, tone of voice, facial expressions and gestures.

Though one’s own interpersonal communication definitions may differ slightly from others, the basic tenets will likely remain the same. Good interpersonal communication skills will be judged by your mastery of basic interpersonal communication concepts.

While all interpersonal skills can benefit people in the workplace, interpersonal communication is key to working as a team and reaching shared goal. Here are few interpersonal communication skills that are particularly significant at work.

Verbal communication: Your ability to speak clearly, confidently and appropriately for the situation can help you communicate effectively with others. Choose the correct tone and vocabulary for your audience.           

Speak formally and professionally during meetings and presentations. Avoid using complex or technical language when trying to explain things or when talking to customers. Ask questions when you need to clarify information.

Active listening is the ability to pay full attention to someone when they speak and to truly understand what they are saying. You are engaged with the speaker and show that by giving verbal and non-verbal responses, including eye contact, nodding and smiling. Active listening also involves paying attention not just to what someone is saying but also to their non-verbal cues. Ask and answer questions to show that you are listening and interested.

Active listening is important for communicating effectively and preventing misunderstandings at work. It allows you to understand the information or instructions your co-workers or manager give you. It can also encourage colleagues to share their ideas and collaborate.

Written communication: When you convey a message via written symbols, you are practicing written communication. From emails and text messages to more formal memoranda and reports, written communication is the cornerstone of most information sharing in business.

When information that is complex or lengthy needs to be shared, it is usually conveyed through written communication. To that end, written communication is often considered more legally valid than spoken words are. That is why it often serves as an “official” mode of communication. Written communication can also include emojis, which can help convey more emotional information and context that can be hard to deduce from the words themselves.

Non verbal communication: Your posture, expressions and gestures can say just as much as your words. When communication with co-workers and managers, be aware of your non verbal cues as what you say. Gestures like nodding, smiling and being relaxed are all signs that you are listening to someone and are engaged in the conversation. Avoid other gestures, expressions and posture such as crossed arms, restless behavior and shifting your eyes.

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